Case Studies – we have created value for clients who are facing a variety of challenges:
- Maximizing sales effectiveness for a leading mobile operator & innovative mobile services provider in Hong Kong
- Due to significant competitive and economic challenges, the company has to maximize its sales effectiveness as their key source of competitive advantage.
- With collaborations of their senior sales management, we developed & documented a customized account management process and a sales productivity tool.
- As a result of the streamlined sales strategy and account management process, the sales team utilized the sales productivity tool to explore new business opportunities, managing morale and performance, resulting in over-shooting the quarterly sales target assigned by their regional partner and achieved a record-breaking sales volume within Asia Pacific.
- Service culture development for a large manufacturing & trading company
- As the market leaders, the company has an admirable history of success in the past but at the same time, competition pressures were escalating at a rapid rate due to local growing competitors. The challenge for the company was to protect the current customer base and set the stage for growth.
- The change strategy employed was to develop service culture in the organization with the understanding and commitment from the top down to everyone in the company.
- The change effort has lead to the results of higher retention of existing customers, enhanced communication and work productivity.
- Leadership development for a large travel & services company
- Due to significant competitive and economic challenges, the company has to maximize its sales effectiveness as their key source of competitive advantage.
- With collaborations of their senior sales management, we developed & documented a customized account management process and a sales productivity tool.
- As a result of the streamlined sales strategy and account management process, the sales team utilized the sales productivity tool to explore new business opportunities, managing morale and performance, resulting in over-shooting the quarterly sales target assigned by their regional partner and achieved a record-breaking sales volume within Asia Pacific.
- Team building events for a multinational retail group
- Due to significant competitive and economic challenges, the company has to maximize its sales effectiveness as their key source of competitive advantage.
- With collaborations of their senior sales management, we developed & documented a customized account management process and a sales productivity tool.
- As a result of the streamlined sales strategy and account management process, the sales team utilized the sales productivity tool to explore new business opportunities, managing morale and performance, resulting in over-shooting the quarterly sales target assigned by their regional partner and achieved a record-breaking sales volume within Asia Pacific.
3. Leadership development for a large travel & services company
To reinforce their corporate culture of company being like a second-family, all management & supervisory staff are aligned with the mission to develop and keep loyal & capable staff. With their top management’s commitment and actual involvement in the leadership development process, a series of leadership development camps were provided to enhance individual’s leadership effectiveness and the overall morale of management team.
The initiatives had resulted in focused management strategies and clear picture of what management as a whole team do well and what problems may arise when facing upcoming challenges. The team has shaped a better environment & higher morale for themselves and for those who follow them.
4. Team building events for a multinational retail group
The company has strong commitment, as a family company, to work together with different teams to achieve their company vision. However, due to different business strategies & challenges faced by various teams, the company has to realign their team values, strengthen cross-department communication and improve internal customer service to service their external customer well.
By adopting MBTI, a personality assessment tool, the team has enhanced their own and mutual understanding of their natural strengths, potential areas for growth and discussed ways of better serve their internal & external customers towards the achievement of company goals.
Overall team morale & communication were greatly enhanced with breakthrough follow-up programs initiated by volunteered task teams.
5. Sales & communication skills enhancement & alignment for a call centre of a global beverage company
In view of the worsening economic situation & increasingly keen competition, the company has determined to improve their call centre staff’s sales & communication proficiency.
Creative and strategic training intervention were employed & executed during the upskill training programs.
As a result of the customized training with emphasize on practicality and interaction, an aligned practice, a common language & higher morale were developed in the team.[/lang_en]