We have created value for clients who are facing a variety of challenges:

1. Maximizing sales effectiveness for a leading mobile operator & innovative mobile services provider in Hong Kong
   • Due to significant competitive and economic challenges, the company has to maximize its sales effectiveness as their key source of competitive advantage.
   • With collaborations of their senior sales management, we developed & documented a customized account management process and a sales productivity tool.
   • As a result of the streamlined sales strategy and account management process, the sales team utilized the sales productivity tool to explore new business opportunities, managing morale and performance, resulting in over-shooting the quarterly sales target assigned by their regional partner and achieved a record-breaking sales volume within Asia Pacific.
2. Service culture development for a large manufacturing & trading company
   • As the market leaders, the company has an admirable history of success in the past but at the same time, competition pressures were escalating at a rapid rate due to local growing competitors. The challenge for the company was to protect the current customer base and set the stage for growth.
   • The change strategy employed was to develop service culture in the organization with the understanding and commitment from the top down to everyone in the company.
   • The change effort has lead to the results of higher retention of existing customers, enhanced communication and work productivity.
3. Leadership development for a large travel & services company
   • To reinforce their corporate culture of company being like a second-family, all management & supervisory staff are aligned with the mission to develop and keep loyal & capable staff. With their top management´s commitment and actual involvement in the leadership development process, a series of leadership development camps were provided to enhance individual´s leadership effectiveness and the overall morale of management team.
   • The initiatives had resulted in focused management strategies and clear picture of what management as a whole team do well and what problems may arise when facing upcoming challenges. The team has shaped a better environment & higher morale for themselves and for those who follow them.
4. Team building events for a multinational retail group
   • The company has strong commitment, as a family company, to work together with different teams to achieve their company vision. However, due to different business strategies & challenges faced by various teams, the company has to realign their team values, strengthen cross-department communication and improve internal customer service to service their external customer well.
   • By adopting MBTI, a personality assessment tool, the team has enhanced their own and mutual understanding of their natural strengths, potential areas for growth and discussed ways of better serve their internal & external customers towards the achievement of company goals.
   • Overall team morale & communication were greatly enhanced with breakthrough follow-up programs initiated by volunteered task teams.
5. Sales & communication skills enhancement & alignment for a call centre of a global beverage company
   • In view of the worsening economic situation & increasingly keen competition, the company has determined to improve their call centre staff´s sales & communication proficiency.
   • Creative and strategic training intervention were employed & executed during the upskill training programs.
   • As a result of the customized training with emphasize on practicality and interaction, an aligned practice, a common language & higher morale were developed in the team.